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How can AI be integrated into Organisational Change Management?

20 February 2024

Change Management

As a professional deeply involved in steering organisations through the adoption of Artificial Intelligence (AI), I’ve witnessed first-hand the transformative impact of digital innovation on change management. In today’s digital era, embracing AI and other digital technologies is not an option, but a necessity.

The evolution from traditional to digital-centric change management practices is not only inevitable but essential for staying ahead.

The need for change management to evolve in the face of digital transformation cannot be overstated. The introduction of AI into our strategic mix is revolutionising the way we approach change. It offers unparalleled efficiency in data analysis, helps anticipate challenges, and enables the creation of more personalised change experiences.

Yet, the significance of AI extends beyond mere efficiency and automation. It’s about fostering productive human-machine collaborations and creating environments where the complementary strengths of humans and machines lead to superior outcomes. This synergy is crucial in today’s digital transformation landscape – blending human creativity and decision-making with machine speed and accuracy to achieve our goals.

However, navigating the journey towards effective human-machine partnerships presents its own set of challenges, ranging from ethical considerations to the need for new skill sets and the impact on job roles within organisations. Successfully integrating AI into change management and digital transformation requires a balanced approach, emphasising technology adoption while focusing on people and culture.

As we embrace more automated and digital methods, it’s vital to remember that the core of every transformation effort is our people. Addressing their concerns, fears, and aspirations is more critical than ever. Our digital transformation journeys must remain human-centric, ensuring that we prioritise the well-being and development of those involved as much as the technological advancements driving change.

By Mick Brian, Head of Change & Transformation at CMC Partnership Consultancy Ltd

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