As AI continues to reshape industries, many organisations find themselves at a crossroads. The promise of AI is clear, but so are the challenges.

As a management consultancy that specialises in change, it’s not enough for us to simply be spectators of this technological shift – we are actively involved in helping organisations scale AI, embedding it in their operations while ensuring that the human element is never lost. We understand that AI is not a panacea, and it requires an approach that is rooted in ethical considerations and practical change management principles.

Our consultants are at the forefront of this work, guiding businesses through the complexities of AI adoption and ensuring that it is implemented in a way that supports people and long-term goals. We know from experience that AI’s success hinges on aligning technology with the needs of the organisation and its people. This is why we focus not just on the technology itself, but on the behavioural and cultural shifts needed to ensure that AI enhances, rather than disrupts, your workplace.

Here are some of the key challenges organisations face when embarking on their AI journey, and how we can help you overcome them:

1. Organisational challenges in starting the AI journey

Many organisations view AI as a quick solution, but without a well thought-out strategy, it can create more problems than it solves. We prefer not to advise just from a distance – we’re working hands-on with organisations every day to help them integrate AI into their processes. Our consultants develop tailored strategies that account for not only the technical elements of AI, but also the people side – ensuring your team is prepared, supported and engaged throughout the journey.

2. Scaling AI as a catalyst for change

AI is not a magic solution, but it can be a powerful catalyst for change when implemented correctly. AI should be scaled in a way that is sustainable and aligned with business objectives. We don’t believe in AI for the sake of it – AI adoption needs to be done thoughtfully, and teams should be supported to embrace the new ways of working that AI enables. This includes practical support for leaders and employees to make sure they are equipped to handle the changes AI brings.

3. Influencing ethical and practical behavioural shifts during AI implementation

AI can drive significant changes in how people work, but these shifts need to be handled ethically and practically. We firmly believe in being deeply involved in managing these behavioural shifts every day. By working closely with teams and putting people at the heart of a new change, we can ensure that the changes AI brings are embraced in a way that aligns with your values and goals. By helping people understand and adopt new processes, we can make sure that AI enhances productivity, while nurturing an inclusive and supportive work environment.

4. Evolving Change Management with AI – A daily practice

As AI technologies evolve, the way we manage change must evolve too. Instead of simply theorising about how change management will need to adapt – we’re already on top of it. By working with our clients to blend traditional change management techniques with the specific demands of AI adoption, we’re able to understand the fine balance between technology and people. We’re constantly refining our approach to ensure that AI-driven initiatives are successful, sustainable, and human-centred.

Our consultants are working alongside organisations every day to make AI a practical, scalable reality. We believe that AI should serve as a tool to enhance human potential, and our approach is built around ensuring that people remain at the heart of every AI-driven change. Through our AI Adoption Service, we can help you navigate the complexities of AI with a focus on ethical, sustainable implementation that truly delivers value.

If your organisation is embarking on an AI journey or is already scaling its AI capabilities, we’re here to help you make the most of this technology – transforming challenges into opportunities for growth, while ensuring that people are at the centre of every decision.

By Mick Brian, Head of Change & Transformation and AI specialist at CMC