At CMC we believe that people are at the heart of successful organisational change

This is because, no matter what the change is, its success ultimately relies on people doing their work or behaving differently.


However, research shows us that preparing people effectively for change makes your change up to 6 times more likely to succeed. That’s why, at the core of our business change service, we use the Prosci® change management methodology.


We build on Prosci to deliver business change services which take those affected on a journey that ensures they are aware, engaged, equipped and supported to adopt the change. We focus on ensuring that your whole team embraces your new direction, or adopts and learns to use your new systems and processes.

Our tried and tested approach is based on nearly 20 years of extensive research

Using a range of tools to analyse the change itself and organisational readiness, Prosci tells us where to put our attention. Together, we use this deep insight to design approaches to changes that work, encouraging new habits to form – ones that are more likely to stick.


We’ve enhanced Prosci’s tried and tested method with other effective theories and approaches, and with our own learnings and experiences to create a rounded, holistic approach that starts with setting the foundations for successful change, through to embedding the outcomes. Our end to end approach starts with change design, supports delivery, and ends with a change that lasts.

CMC's high-level business change approach showing a cycle from Define, through Prepare, Manage and Sustain, to Review

Our approach

Together, we can support your leadership to define your vision and lead the change effectively. We can help you to understand how to engage all your stakeholders, and assess how ready your organisation is for the change. We can evaluate the impact of the change, and create a strategic narrative that paints a compelling picture of where you want to go.


To get there, we can identify effective change strategies and plans to manage resistance, coach your managers and leaders, and create dynamic change communications to take your staff on their change journey. We’ll help you to identify meaningful measures so you can track success, and make sure you achieve your goals.


All our change work is underpinned by the principles contained within our agile change manifesto. We believe that empowering people and responding with agility are critical to making change stick.

CMC's business change manifesto setting out some key elements of our approach, such as focusing on building relationships over creating artefacts, and valuing measurable progress over methodology

Our other services

Pick a service below to find out more


Business Analysis


Delivery Management

Get in touch

For more information on the business change services we provide, please fill out the form below and we'll be in touch as soon as possible. Alternatively, you can call John (Daley) or Pippa on +44 (0)1633 492 030 or email

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